Achievements

The Program has proven successful in a number of measures:

Lost Time claims have reduced from over 2,000 claims annually in Fiscal Year 97 to less than 1,100 in FY09;
Over $200,000,000 in savings in twelve years as measured by the Commonwealth’s Actuary, when compared to expected costs when operating as a state run program;
An overall Customer Satisfaction Rating of 91.18 % of Agency Representative respondents rated the program as 6 or higher on a 10 point scale.
National Recognition by the Council of State Governments for Innovation for the development of the State’s Return To Work initiative to establish a Work As Therapy model to assist injured workers’ returning to employment;
An overall Return To Work rate of 98.8% ending Fiscal Year 09.